Roof Maintenance

By Antis Roofing and Waterproofing, Inc.

Most of us don’t really think about how our roof is doing. No matter how bad the weather gets, hot or cold, wet or dry, we spend most of our lives protected from the elements. The roof is largely ignored, out of sight and out of mind. While it’s nice to have the protection it provides, we should all keep in mind that a little love and attention can keep it healthy.

When leaves and debris collect, it can cause a lot of problems. When it rains these debris piles will retain the moisture, which makes the roof deteriorate faster. Algae and moss may start growing also, especially in wet or shady areas. Overhanging tree branches should be kept trimmed to avoid leaf build up as well as broken limbs damaging the roof. Care should be taken if you try to handle these on your own. In addition to the dangers of falling, some types of roof are fragile and can be damaged by walking on them.

You should have a qualified professional check your roof and chimney each year and after extreme weather events, including wind or rain. Damaged or loose shingles can be replaced before they turn into a disaster. Drainage problems or sealant failure must be addressed. Small leaks may not be noticed until they’ve already caused structural damage. When severe storms have passed through, winds and heavy rains may have caused minor damage that, if ignored, can develop into major problems.

Depending on the type of roof you have, you may need additional specific maintenance. A roofing professional can help you to determine what steps you need to take to keep roofs and flashings in good shape. It’s important not to neglect these. A roof that is kept clean and protected from moisture and debris will have a longer life and fewer problems.

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Rights and Responsibilities for Better Communities: Principles for Homeowners and Community Leaders

By the Community Associations Institute

Homeowners Have the Right To:

  1. A responsive and competent community association.
  2. Honest, fair and respectful treatment by community leaders and managers.
  3. Participate in governing the community association by attending meetings, serving on committees and standing for election.
  4. Access appropriate association books and records.
  5. Prudent expenditure of fees and other assessments.
  6. Live in a community where the property is maintained according to established standards.
  7. Fair treatment regarding financial and other association obligations, including the opportunity to discuss payment plans and options with the association before foreclosure is initiated.
  8. Receive all documents that address rules and regulations governing the community association – if not prior to purchase and settlement by a real estate agent or attorney, then upon joining the community.
  9. Appeal to appropriate community leaders those decisions affecting non-routine financial responsibilities or property rights.

Homeowners Have the Responsibility To:

  1. Read and comply with the governing documents of the community.
  2. Maintain their property according to established standards.
  3. Treat association leaders honestly and with respect.
  4. Vote in community elections and on other issues.
  5. Pay association assessments and charges on time.
  6. Contact association leaders or managers, if necessary, to discuss financial obligations and alternative payment arrangements.
  7. Request consideration of material decisions that personally affect them.
  8. Provide current contact information to association leaders or managers to help ensure they receive information from the community.
  9. Ensure that those who reside on their property (e.g., tenants, relatives, friends) adhere to all rules and regulations.

Community Leaders Have the Right To:

  1. Expect owners and non-owner residents to meet their financial obligations to the community.
  2. Expect residents to know and comply with the rules and regulations of the community and to stay informed by reading material provided by the association.
  3. Respectful and honest treatment of residents.
  4. Conduct meetings in a positive and constructive atmosphere.
  5. Receive support and constructive input from owners and non-owner residents.
  6. Personal privacy at home and during leisure time in the community.
  7. Take advantage of educational opportunities (e.g., publications, training workshops) that are directly related to their responsibilities, and as approved by the association.

Community Leaders Have the Responsibility To:

  1. Fulfill their fiduciary duties to the community and exercise discretion in a manner they reasonably believe to be in the best interests of the community.
  2. Exercise sound business judgment and follow established management practices.
  3. Balance the needs and obligations of the community as a whole with those of individual homeowners and residents.
  4. Understand the association’s governing documents and become educated with respect to applicable state and local laws, and to manage the community association accordingly.
  5. Establish committees or use other methods to obtain input from owners and non-owner residents.
  6. Conduct open, fair and well-publicized elections.
  7. Welcome and educate new members of the community – owners and non-owner residents alike.
  8. Encourage input from residents on issues affecting them personally and the community as a whole.
  9. Encourage events that foster neighborliness and a sense of community.
  10. Conduct business in a transparent manner when feasible and appropriate.
  11. Allow homeowners access to appropriate community records, when requested.
  12. Collect all monies due from owners and non-owner residents.
  13. Devise appropriate and reasonable arrangements, when needed and as feasible, to facilitate the ability of individual homeowners to meet their financial obligations to the community.
  14. Provide a process residents can use to appeal decisions affecting their non-routine financial responsibilities or property rights—where permitted by law and the association’s governing documents.
  15. Initiate foreclosure proceedings only as a measure of last resort.
  16. Make covenants, conditions and restrictions as understandable as possible, adding clarifying “lay” language or supplementary materials when drafting or revising the documents.
  17. Provide complete and timely disclosure of personal and financial conflicts of interest related to the actions of community leaders, e.g., officers, the board and committees. (Community associations may want to develop a code of ethics.)

Community Associations Institute (CAI) is a national organization dedicated to fostering vibrant, responsive, competent community associations. Founded in 1973, CAI represents association-governed communities, such as condominium and homeowner associations, cooperatives, and planned communities. To learn more about CAI and its local, regional and state chapters, visit www.caionline.org or call CAI Direct at 703-548-8600.

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Accell Property Management, Inc. Welcomes Quail Hill Community Association to its Orange County Client Portfolio

Accell Property Management, Inc., a full service homeowner association management company, is pleased to announce the addition of Quail Hill Community Association to its Orange County client portfolio beginning February 1, 2012.

Accell will assist the Board of Directors in the management, operation, and administration of the Association, including fiscal and accounting services, facilities administration, records retention, and communications.

Named after a distinctive rock formation in the nearby open space, Quail Hill Community Association offers nearly 1,650 homes grouped within thirteen different residential neighborhoods, including single-family homes, townhomes and garden-style condominiums, as well as over 850 apartment homes. Quail Hill includes four parks, containing swimming pools, playfields, picnic areas, tot lots, and scenic viewpoints.

Debra Lobichusky has been chosen to manage the Association, located in Irvine, Ca.  Ms. Lobichusky has more than twenty years of experience in marketing and customer service.  She began working with Accell Property Management in 2006 as a Customer Service Manager, and was eventually promoted to a Portfolio Property Manager, before being promoted to Senior Property Manager. Ms. Lobichusky has obtained the Certified Manager of Community Associations (CMCA®) designation through the Community Associations Institute (CAI).

About Accell

Accell Property Management, Inc. is an association management company in South Orange County, CA.  Accell has been a trusted source for homeowners associations for more than 17 years.  What separates Accell from other management firms is the quality of information and services we provide.  Accell Property Management, Inc. has placed significant emphasis on creating information databases and reports that optimize the efficiency and effectiveness of our resources as well as provide our board members with valuable insight into the operations and activities of their association.  Accell Property Management, Inc. is a member of the Community Associations Institute.  Its managers are members of the California Association of Community Managers, Inc.SM.

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Introducing Antis Roofing & Waterproofing, the February Expert of the Month

Founded in 1989, Antis Roofing & Waterproofing, Inc. is an Irvine Based company providing contracting services throughout over 700 communities in Orange, Los Angeles, Riverside and San Bernardino Counties. Our high quality and cost effective services are provided exclusively for Homeowners Associations.

Antis Roofing & Waterproofing, Inc. specializes in moisture intrusion cause identification and in providing permanent repair solutions for roofs, decks, and your exterior building envelope. We install all types of flat and sloped roofing systems, including tile, composite shingle, NDL certified BUR, single-ply, and custom metal systems. For decks, ARW installs both acrylic and urethane decking systems.  We are available for consultation, board presentations, and we offer job proposals free of charge.

ARW services include:

  • Installation of All Types of Roofing Systems
  • Preventative Roof Maintenance Programs
  • Decking System Installation/Coating
  • 24 Hour Emergency Repair
  • Drain System Installation
  • Subterranean Waterproofing
  • Rodent Screen Installation
  • Construction Defect Analysis
  • Invasive Testing
  • Water Testing
  • Siding/Stucco Leak Repair
  • Window & Flashing Leak Repair
  • Deck Leak Repair
  • Gutter & Downspout Cleaning
  • Roofing System Debris Removal
  • Siding/Stucco Maintenance & Installation
  • Window & Flashing Leak Repair
  • Deck Leak Repair
  • Gutter & Downspout Cleaning
  • Roofing System Debris Removal
  • Siding/Stucco Maintenance & Installation
  • Factory Trained & Authorized

Antis Roofing & Waterproofing, Inc. provides prompt and effective service. We work with our clients to develop methods of construction and coordination, which have provided for the successful and timely completion of numerous Homeowner Association installation and maintenance projects.

Our commitment to our clients is not only to provide superior service and quality, but also to improve the standard of the industry.

Our owner and President, Charles Antis, Vice President of Sales & Marketing, Dean Morrison, and Territory Manager, Tim Desmond serve on Committees such as the Education and Publication Committees for the Orange County Chapter of Community Associations Institute (CAI), where their experience benefits the community and trade industry.  Charles Antis is also a contributing writer for various industry publications. Our professional affiliations include CAI, CACM, and NRCA.

Antis Roofing & Waterproofing, Inc. is licensed (Lic #562480), bonded, and insured with General Liability and Workers’ Compensation Insurances.

For roofs, decks, windows, walls, subterranean, and all occurrences of moisture intrusion, please call us.  Antis Roofing & Waterproofing, Inc. will analyze the problem, identify the points of entry, and provide comprehensive solutions. We look forward to serving your community and establishing a partnership in solving all of your roofing, decking, and waterproofing needs.

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Resolving Disputes

The Board Members’ duties…

Remain objective: For Board members to effectively facilitate the resolution of homeowner disputes with the Association, it is crucial that homeowners view the members of the Board as objective, with a genuine concern for resolving the issues and having the best interest of all involved.  If the perception is that the Board is predisposed to a single point of view an important trust will be broken.  For this reason, the Board must operate as an independent neutral participant whose role it is to keep focus on the common goal of resolving the dispute.

Employ dispute resolution procedures: Disputes involving our homes can be very emotional issues.  Often what is at stake are very precious commodities in the form of pride, lifestyle and perceptions of home ownership rights.  These strong feelings can lead to shouting matches if basic courtesies and parliamentary

rules are not followed.  For this reason it is crucial that all parties involved in the discussion clearly understand the parliamentary procedures enforced by the Board.  It is the Board’s duty to insist that these procedures be followed.

Specify what’s wrong: The first step in solving a problem is to define the problem.  Before effective solutions can be reached a clear definition of the problem needs to be developed and agreed upon.  From this point progress towards resolution begins.

Open and facilitate communications with all parties concerned: Most homeowners have a lot in common.  But when disputes arise, this common ground is often

egos.  Charging ahead without taking a careful survey of the terrain can lead to devastating outcomes for all parties involved.  When homeowner disputes arise all parties need to look to the common ground for mutually beneficial resolution.  The Board member’s roles is to facilitate this process by providing advice, insight and leadership.

Mutual resolution starts with understanding and trust.  Participants need to get to know each other and make a commitment to resolving the dispute.  Objectives and perspectives need to be openly discussed.  Emphasis needs to be placed on common goal and finding solutions.

Not all disputes can be easily resolved, but mutual resolution will result in many more disputes being resolved earlier, more fairly, more efficiently, at less cost and with less animosity.

Listen to all position and options: Listening is the most powerful tool of a successful facilitate or mediator.  Often a combatant’s opportunity to be heard, by a neutral and interested party, is adequate compensation for accepting compromise and submitting to resolution.

Volunteer solutions: Disagreements are a natural part of negotiations.  When they occur alternatives need to be explored.  As an unbiased participant, the Board member can be a valuable source of alternative solutions to resolve differences.  Sometimes a little unbiased insight can lead to amenable solutions to impassable barriers.

End with a clear decision and take action: The resolution process should lead to a clear and decisive ending.  After all parties have been given a reasonable opportunity to be heard and participate in the resolution process it is the Board’s duty to make a decision.  Decisions should be free from ambiguity and clearly state the action or actions to be taken by all the involved parties.  If necessary, the Board may wish to perform some follow up to verify that the intended results of the decision have been reached.

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ACCELL PROPERTY MANAGER NOMINATED IN THE ORANGE COUNTY EXCELLENCE IN COMMUNITY (OCEC) AWARDS

Ryan Lancaster of Accell Property Management Nominated for the Manager of the Year Award

Ryan Lancaster of Accell Property Management, Inc. has been nominated for the Manager of the Year Award in the 2011 Orange County Excellence in Community (OCEC) Awards & Wine Dinner.  The Awards are presented by the Community Associations Institute (CAI) – Orange County Regional Chapter.

The Manager of the Year Award is presented to a community association manager who has exhibited and supported the value of education and ethics in the community association industry, and has shown dedication to the industry, their own company and clients, as well as, CAI.

Ryan Lancaster is a Certified Community Association Manager (CCAM), who has more than six years of experience in the industry.  He currently manages a portfolio of six homeowners associations: four condominium communities and two single-family home communities, totaling 1,591 units.  This past year, he worked with his Boards of Directors to overcome several different challenges.

What should have been a standard asphalt project at a community in Mission Viejo, quickly turned into a three-month ordeal.  Mr. Lancaster has worked with the asphalt contractor to resolve several issues, including the repair of broken water and electrical lines damaged during the course of the project. He mediated between the Board of Directors and the contractor to negotiate a change order for the costs of permits, testing, and additional documentation that were not included in the original contract.  Furthermore, he worked with Moulton Niguel Water District and Southern California Edison to promptly make the necessary repairs to the utility lines to minimize the impact to the residents over the Thanksgiving and Christmas holidays.

In addition, Ryan Lancaster has worked with a community in Lake Forest that has been plagued by roof leaks and slab leaks, to develop policies and procedures that would provide a quick response to homeowners and mitigate the damages.  He has worked with the Board of Directors to develop maintenance programs to improve these facilities to prevent future leaks, and the Board feels that he is a true advocate for their community.

Because of his dedication to his communities, his co-workers, and the company, Mr. Lancaster was promoted to Senior Community Manager this past year.  This promotion came with additional responsibilities, including the development of central controls for key activities within the organization. As a Senior Manager, he also reviews Board packets, attends Board meetings with other managers, and assists with training, all while continuing to manage a full portfolio.

“He is truly dedicated to the community association industry, his clients, and our company,” says Ramona Acosta, Director of Public Relations for Accell Property Management, Inc.  “I cannot think of anyone who would be more deserving of this award.”

Award winners will be announced on February 3, 2012, at the OCEC Awards & Wine Dinner at Disney’s Grand California Hotel, Anaheim, CA.  For more information, contact the CAI Chapter Office at (714) 479-1022.

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ACCELL MANAGER PAM COOPER NOMINATED IN THE ORANGE COUNTY EXCELLENCE IN COMMUNITY (OCEC) AWARDS

Pam Cooper of Accell Property Management, Inc. has been nominated for the May Russell Lifetime Achievement Award, in addition to, the Manager of the Year Award, for the 2011 Orange County Excellence in Community (OCEC) Awards & Wine Dinner.  The Awards are presented by the Community Associations Institute (CAI) – Orange County Regional Chapter.

The May Russell Lifetime Achievement Award is the Chapter’s most prestigious award presented to an individual who has proved exemplary leadership and demonstrated the ideals and objectives of CAI through active participation at the local, regional or national level.  The Manager of the Year Award is presented to a community association manager who has exhibited and supported the value of education and ethics in the community association industry, and has shown dedication to the industry, their own company and clients, as well as, CAI.

“In every way, Pam has served the Chapter with great distinction for over a quarter century,” says James Judge, of The Judge Law Firm.  “The present award is based on long term service to the Chapter.  Pam qualifies and deserves this award.”

By the beginning of her career in the industry in 1991, Ms. Cooper already had substantial experience, having served on her own Association’s Board of Directors since 1985.  Because working in the industry was a big career change, she jumped into CAI as a manager with both feet.  Her intention was to be a manager until retirement and this motivated her to want to learn everything possible and give maximum service to the industry and the CAI community.

She served on the Board of Directors for nine years, serving as President in 2003.  She has also served on the Membership Committee and Publications Committee, authoring several articles for the Chapter’s bi-monthly publication, The O.C. View.  In addition, she was pivotal in bridging the gap between the local California Chapters and CAI National.

Pam Cooper’s passions include family, travel, and buying and collecting jewelry.  Apart from this, she is completely devoted to the industry and her service commitments to the Chapter, as well as, to many managers past, present and future.  Ms. Cooper has swelled the ranks of the Orange County Regional Chapter, recruiting over sixty new members to the organization, earning an her induction into the Hall of Fame of the Recruiter Club in 2010.  Ms. Cooper is a past recipient of The John C. Kubas Manager of the Year Award, and the Ellen Elish Award.

Award winners will be announced on February 3, 2012, at the OCEC Awards & Wine Dinner at Disney’s Grand California Hotel, Anaheim, CA.  For more information, contact the CAI Chapter Office at (714) 479-1022.

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Fire/Smoke Happens

Each month we will be featuring articles and information from our Blog Expert of the Month.  Here is an article written by Jonathon Meister, Project Manager/Business Developer for  24 Hour Restoration, our January Expert of the Month.  24 Hour Restoration specializes in damage restoration and mold remediation.  If you have a question for our Expert, please post it in the comments below.

We all know Southern California has a pretty sizeable reserve of homes.  The US Census Bureau says that as of 2009, there are over 5.8 million housing units in the Southern California counties of Ventura, Los Angeles, Orange, and San Diego alone.   And inevitably due to chance, nature, (or in unfortunate instances) fiendish purpose, fire is an everyday occurrence.  In Los Angeles County, the busiest fire stations can average over 40 responses per day.

These are for the major incidents.  What about the smallest of fires such as that burnt zucchini bread in the oven can cause rooms to fill with smoke, which when it lingers, can leave potentially damaging particles and that strong, unpleasant smoky odor behind? Then remediation and deodorization is often on the playbill:  Enter emergency restoration contractors such as 24 Hour Restoration.

How does an emergency restoration contractor such as 24 Hour Restoration clean and restore smoke damaged property to pre-loss conditions?  There are four main steps:

  1. REMOVE from the source as soon as possible.  As with all disaster recovery operations, the number one rule is to go to the source of the problem to fix it immediately and to mitigate any further property loss.  In other words, take that burnt zucchini bread out of the oven and dispose of it.
  2. CLEAN all contamination from surfaces.  Various restoration chemicals are used in this process such as:
    • Dry Cleaning Sponge (for walls, ceilings, delicate material, loose soot)
    • Absorbent Compound Cleaner (books, wallpaper, artwork)
    • General Purpose Cleaner (mild alkaline cleaner, usually less than10 pH; for moderate soot levels on wood and structural materials)
    • Heavy Duty Cleaner (this is a degreaser, a high pH cleaner, usually between 10-12 pH.  Used for baked-on soot, durable contents and surfaces)
    • Glass Cleaners &Metal Cleaners
    • Acid Cleaner (for tile grout or aluminum surfaces—this cleaner requires airflow and proper PPE)
    • Textile/Upholstery Cleaner (preconditioner, rinse agents, acidic agents, low-moisture, solvent)
    • Chlorine Bleach (this removes color from nylon and dissolves protein fibers, but on the downside it can corrode metals)
  3. RECREATE the conditions of penetrations with appropriate counteractants.   Sometimes equipment such as an ozone machine is brought in, or thermal fog which re-creates a fog with the odor-counteractant which actually recreates the smoke scenario.  This time, however, the ozone cleanses and the thermal fog encapsulates the odor molecules in the affected areas and can even reach areas that were difficult to reach during the preliminary cleaning process.
  4. SEALif required.  Sometimes even after a thorough cleaning and after an ozone machine is brought in, the smoky odor persists.   In this case, all walls are painted with a special primer such as Killz Primer to encapsulate the odor.

Often the homeowner and the restoration contractor must determine the property restoration options: a) Clean, b)Resurface, c) Replace.  Cleaning damaged property is least expensive and consists simply of removing soot or soil that is foreign to the material or property.  Resurfacing is less expensive than replacing property, and consists of painting, refinishing, or reupholstering.  Generally most expensive is replacing which is replacing all unsalvageable items with new or refurbished items.

The sooner a professional and certified restoration contractor is called in, the less restoration work is needed, and the sooner a property can be returned to pre-loss condition.

Fortunately, for many of us, fire damage is a rarity. But with over 5.8 million housing units and over 16.5 million people in Southern California at 2009 count, fire and smoke happens.

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EXPRESSIONS AT RANCHO NIGUEL BOARD MEMBER NOMINATED IN THE ORANGE COUNTY EXCELLENCE IN COMMUNITY (OCEC) AWARDS

Alicia Barcellos of Expressions at Rancho Niguel Association has been nominated for the Board Member of the Year Award (Hall of Fame Category), for the 2011 Orange County Excellence in Community (OCEC) Awards & Wine Dinner.  The Awards are presented by the Community Associations Institute (CAI) – Orange County Regional Chapter.

The Community Association Board Member of the Year Award is presented to an individual who has made a significant contribution through a singular effort and promotes a sense of community.  The Hall of Fame Category represents Board members serving their associations seven or more years.

“Alicia Barcellos exemplifies all the attributes and more of the Community Association Board Member,” says Eve Lopez, Director of Property Management at Accell Property Management, Inc.  “She is selfless, dedicated, educated and a devoted member of the community.”

Ms. Barcellos has been a dedicated Board member of Expressions at Rancho Niguel Association for over twenty years. During her tenure she has been instrumental in guiding the community through construction defect litigation, reconstruction of the community and the continued day-to-day maintenance of the 266-unit condominium community. She has devoted many hours to meeting contractors and negotiating the best price for services.  She has always considered what was best for the overall community and in doing so has kept the operating costs down while maintaining property values. At Expressions, the members of the community know they can count on Alicia to listen to their concerns and, if possible, act upon them.

Award winners will be announced on February 3, 2012, at the OCEC Awards & Wine Dinner at Disney’s Grand California Hotel, Anaheim, CA.  For more information, contact the CAI Chapter Office at (714) 479-1022.

About CAI

CAI is a 30,000-member association dedicated to building better communities.  Working in partnership with 50 domestic chapters, one international chapter and housing leaders in other nations, CAI provides information, education and resources to associations and the professionals who support them.  Our mission is to inspire professionalism, effective leadership and responsible citizenship, ideals reflected in communities that are preferred places to call home.

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STONECLIFFE HOA BOARD MEMBER NOMINATED IN THE ORANGE COUNTY EXCELLENCE IN COMMUNITY (OCEC) AWARDS

Raymond “Ray” MacLean of Stonecliffe Homeowners Association has been nominated for the Board Member of the Year Award (Veteran Category), for the 2011 Orange County Excellence in Community (OCEC) Awards & Wine Dinner.  The Awards are presented by the Community Associations Institute (CAI) – Orange County Regional Chapter.

The Community Association Board Member of the Year Award is presented to an individual who has made a significant contribution through a singular effort and promotes a sense of community.  The Veteran Category represents Board members serving their associations three to six years.

Ray MacLean served on the Stonecliffe Board of Directors for six years as the Treasurer of the Association.  During that time, he completely managed and transformed the financial position of the Association, paying off a $50,000 reserve loan and restoring the Operating Fund from a deficit of $58,127 to a surplus of $78,335. Although a small assessment increase was initially required, most of the deficit reduction was achieved through cost cutting and secure investments, such that the Reserves are now 104% funded and the assessments were lowered back to their 2005 level in 2009, where they have remained ever since.

Mr. MacLean worked with the Board of Directors to hire a landscape consultant and review the monthly landscape maintenance contract.  He and the consultant worked together to develop specifications and went to bid for a new landscape service.  This was a significant savings of thousands of dollars per month for the Association.  In addition, they developed a three-year plan to convert the landscape to drought-tolerant plants and upgrade the irrigation to ET controllers, which has saved the community significant funds in water usage.  He also worked with an electrical consultant to refurbish the lighting in the pool area to LED lighting, saving more funds in electrical usage.

In addition, Mr. MacLean has been pivotal in restoring the Association’s sense of community, working with a homeowner to develop and manage the Association’s website at no cost to the community.  More than half of the community has signed up and actively visits the site. The Board anticipated that only 5-10% of the community would participate, based on the Association’s last attempt at a website.

Although his term on the Board has ended, he continues to be an active contributor in the community and is well loved by the residents.  Award winners will be announced on February 3, 2012, at the OCEC Awards & Wine Dinner at Disney’s Grand California Hotel, Anaheim, CA.  For more information, contact the CAI Chapter Office at (714) 479-1022.

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